{"id":4380,"date":"2024-08-28T23:36:10","date_gmt":"2024-08-28T23:36:10","guid":{"rendered":"https:\/\/ramendanbo.com\/dev\/?page_id=4380"},"modified":"2026-03-12T12:49:40","modified_gmt":"2026-03-12T19:49:40","slug":"faq","status":"publish","type":"page","link":"https:\/\/ramendanbo.com\/dev\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

F.A.Q. Frequently Asked Questions about Ramen DANBO<\/span><\/h1>\n\n
\n
\n\t\t\t
\n\t\t\t

What are your business hours?<\/p>\n\t\t\t

<\/span><\/div>\n\t\t<\/div>\n\t\t\t
\n\n

Our standard business hours are 11:00 a.m. to 11:00 p.m. at all locations; however, hours may vary temporarily depending on the store. Please check the Locations<\/a> page or our official Instagram account for the most up-to-date information.<\/p>\n\n<\/div>\n\t\t<\/div>\n\n

\n\t\t\t
\n\t\t\t

Is Ramen DANBO open on holidays?<\/p>\n\t\t\t

<\/span><\/div>\n\t\t<\/div>\n\t\t\t
\n\n

We are generally open year-round; however, some locations may close temporarily. Please check the Locations<\/a> page or our official Instagram account for the most up-to-date information.<\/p>\n\n<\/div>\n\t\t<\/div>\n\n

\n\t\t\t
\n\t\t\t

Is it possible to make a reservation?<\/p>\n\t\t\t

<\/span><\/div>\n\t\t<\/div>\n\t\t\t
\n\n

Unfortunately, we do not accept any reservations.<\/p>\n\n<\/div>\n\t\t<\/div>\n\n

\n\t\t\t
\n\t\t\t

How long do you keep lost items?<\/p>\n\t\t\t

<\/span><\/div>\n\t\t<\/div>\n\t\t\t
\n\n

Lost items are kept for two weeks and will be disposed of if not claimed.<\/p>\n\n<\/div>\n\t\t<\/div>\n\n

\n\t\t\t
\n\t\t\t

Can I pay with cash?<\/p>\n\t\t\t

<\/span><\/div>\n\t\t<\/div>\n\t\t\t
\n\n

We only accept payments by credit or debit card (except at our New York locations).<\/p>\n\n<\/div>\n\t\t<\/div>\n\n

\n\t\t\t
\n\t\t\t

Can I purchase a gift card?<\/p>\n\t\t\t

<\/span><\/div>\n\t\t<\/div>\n\t\t\t
\n\n

You can purchase a gift card directly at any of our restaurant locations, and can order eGift cards for each location via our Order Pickup pages.\u00a0More information can be found on the following page:<\/p>\n\n\n\n

Gift Cards and eGift Cards<\/a><\/p>\n\n<\/div>\n\t\t<\/div>\n\n

\n\t\t\t
\n\t\t\t

I have a food allergy. Can I find out about potential allergens in your menu items?<\/p>\n\t\t\t

<\/span><\/div>\n\t\t<\/div>\n\t\t\t
\n\n

The following link provides allergy information for our locations in Canada and UK:<\/p>\n\n\n\n

Allergy Information (Canada)<\/a><\/p>\n\n\n\n

Allergy Information (UK)<\/a><\/p>\n\n\n\n

Information for our locations in the USA is coming soon.<\/p>\n\n<\/div>\n\t\t<\/div>\n\n

\n\t\t\t
\n\t\t\t

Do you offer gluten-free options?<\/p>\n\t\t\t

<\/span><\/div>\n\t\t<\/div>\n\t\t\t
\n\n

We are able to provide gluten-free noodles (although not available at the New York Park Slope and West Village locations), so some of our ramen dishes are gluten-free. However, since we use many ingredients with wheat in our kitchen, it is impossible to entirely eliminate gluten. Therefore, we recommend that individuals with severe allergies do not consume our food offerings.<\/p>\n\n<\/div>\n\t\t<\/div>\n\n

\n\t\t\t
\n\t\t\t

Do you accept orders by phone?<\/p>\n\t\t\t

<\/span><\/div>\n\t\t<\/div>\n\t\t\t
\n\n

We\u2019re sorry, but we currently do not accept orders by phone. Please place your order through the Order Now<\/a> page for Ramen DANBO Online Ordering (pickup only), or use a third-party delivery service such as Uber Eats.<\/p>\n\n<\/div>\n\t\t<\/div>\n\n

\n\t\t\t
\n\t\t\t

What should I do if there is an issue with my Ramen DANBO online pickup order?<\/p>\n\t\t\t

<\/span><\/div>\n\t\t<\/div>\n\t\t\t
\n\n

We\u2019re sorry to hear that you have experienced an issue. Please report the problem through the Contact Us button below. We will get back to you within 2\u20133 business days. Please note that refund requests submitted more than two weeks after the order date may be declined without clear supporting evidence.<\/p>\n\n<\/div>\n\t\t<\/div>\n\n

\n\t\t\t
\n\t\t\t

What do I do if I have a problem with my delivery order?<\/p>\n\t\t\t

<\/span><\/div>\n\t\t<\/div>\n\t\t\t
\n\n

If you have any problems with a delivery order, please contact the delivery company directly.<\/p>\n\n<\/div>\n\t\t<\/div>\n\n

\n\t\t\t
\n\t\t\t

I can\u2019t get through to the store by phone. What should I do?<\/p>\n\t\t\t

<\/span><\/div>\n\t\t<\/div>\n\t\t\t
\n\n

Our stores do not accept phone calls. Please contact us through the inquiry form<\/a> on our website.<\/p>\n\n<\/div>\n\t\t<\/div>\n<\/div>\n\n\n

Do you have another question?<\/p>\n\n\n\nContact Us<\/a>\n","protected":false},"excerpt":{"rendered":"

F.A.Q. Frequently Asked Questions about Ramen DANBO Do you have another question? Contact Us<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4380","page","type-page","status-publish","hentry"],"featured_image_src":null,"_links":{"self":[{"href":"https:\/\/ramendanbo.com\/dev\/wp-json\/wp\/v2\/pages\/4380","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ramendanbo.com\/dev\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ramendanbo.com\/dev\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ramendanbo.com\/dev\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ramendanbo.com\/dev\/wp-json\/wp\/v2\/comments?post=4380"}],"version-history":[{"count":71,"href":"https:\/\/ramendanbo.com\/dev\/wp-json\/wp\/v2\/pages\/4380\/revisions"}],"predecessor-version":[{"id":5563,"href":"https:\/\/ramendanbo.com\/dev\/wp-json\/wp\/v2\/pages\/4380\/revisions\/5563"}],"wp:attachment":[{"href":"https:\/\/ramendanbo.com\/dev\/wp-json\/wp\/v2\/media?parent=4380"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}